How it works

In person visit

In-person visits allow you to have an appointment face-to-face with your provider. If you prefer to come in to the clinic for your appointments, please consider the following:

  • Due to the COVID-19 pandemic, all patients will be required to wear a mask in order to be seen. The mask should also be worn throughout the entire session. This is to promote the safety of our patients and staff members.
  • Please check if you have had any of the following symptoms in the last 14 days:
    • Fever or chills
    • Cough
    • Shortness of breath or difficulty breathing
    • Fatigue
    • Muscle or body aches
    • Headache
    • New loss of taste or smell
    • Sore throat
    • Congestion or runny nose
    • Nausea or vomiting
    • Diarrhea

If you answer “Yes” to any of the symptoms above, please give our office a call at 512-382-1933 prior to coming in. 

  • If you forgot to bring a mask or you don’t have one, we can provide a mask for you at check-in.
  • Upon arrival, our front staff will check your temperature and ask a few COVID-related questions.

Patients are expected to arrive 15 minutes early to account for the additional COVID-19 Check-In process. If this is your initial appointment at Specialty Clinic, please make sure to bring the necessary items (visit our FAQ page for a complete list of items). A government-issued photo ID and your current insurance card are always required for every visit.

Telehealth Visit

Instead of the traditional way of coming to the clinic for an appointment, telemedicine uses modern technology (video/telephone) to help patients communicate with a healthcare provider remotely. It is ideal for patients who live far away from the clinic and/or anyone with an underlying health condition at a higher risk for COVID-19.

Specialty Clinic of Austin uses a HIPAA compliant communications platform called Klara. Although the Klara app is available for download in the app store, it is not necessary as you can access Klara online. 

How does telemedicine work on Klara?

The link for your visit will be sent to your cellphone at the time of your appointment. If you have not received the link yet and it’s past your appointment time, please give our office a call or send us a message on Klara. Most people use cellphones to do their visit, but you could also use an iPad, laptop, or any electronic devices with access to a camera and a microphone. Please make sure to be in a quiet room with a strong internet connection for your telemedicine visits.

If you have any questions, please contact our office at 512-382-1933.